Resources
Frequently asked questions
Answers to the questions we hear most from teams considering AwrelCONNECT. Click a question to expand it — still need help? Reach out to our team.
Getting started
What are the technical requirements to use AwrelCONNECT?
Just a web browser and an internet connection — on desktop, smartphone, or tablet. No app to download or install.
Do I need new hardware to use AwrelCONNECT?
No. AwrelCONNECT is SaaS-based, so there's no server to install and no IT support required. You're operational as soon as you purchase.
Do I need technical skills to use AwrelCONNECT?
No. The platform is intuitive and requires minimal training — support is available if you need it.
How do I log in on desktop?
Visit awrelconnect.com and sign in with your credentials, or request a secure sign-in link by SMS or email.
How do I log in on mobile?
Visit awrelconnect.com from your mobile browser and sign in with your credentials or a secure SMS/email link — no app required.
Can I use my mobile device and desktop at the same time?
Yes — your account works across devices at the same time.
Can a desktop user communicate with a mobile user?
Yes. Both use the same platform, and neither side needs to install anything.
How can I use AwrelCONNECT if I work at multiple locations?
Log in from any device with a browser and an internet connection — your account works the same way at every location.
Security & compliance
Can I send a HIPAA-compliant message to a patient?
Yes. You can send encrypted messages, images, and documents to patients or guests who aren't registered users. Each connection is exclusive between you and the recipient.
How does AwrelCONNECT support HIPAA compliance?
Communication is protected with industry-standard AES encryption, and the platform is compliant with SOC 2, ADA, and GDPR standards. Data stays inaccessible over insecure networks.
What's the logout time for the browser?
The default session timeout follows HIPAA standards, but it can be customized to fit your organization's needs.
Messaging, files & guests
What does it cost for a patient or guest to connect?
Nothing. There's no cost for a patient or guest connection.
What size files can I share and store?
AwrelCONNECT supports uploads and storage of documents up to 50 MB.
Can I message a colleague who isn't an AwrelCONNECT subscriber?
Yes — add them as a guest. They'll get messaging and file-sharing access limited to the person who invited them.
Can I send group or bulk text messages?
Yes. Add multiple recipients and send messages or files to a group with a single click.
How long does it take to deliver a text message?
Text messages are usually delivered to mobile and desktop within a few seconds. If a phone is off or out of coverage, carriers keep attempting delivery for up to 72 hours.
Will I still get notified if I'm logged out?
Yes. SMS and email notifications alert you to incoming messages even when you're logged out.
Account, integration & support
How do we manage multiple subscriptions across our organization?
The enterprise solution includes subscription management, so authorized personnel can add or remove subscribers as needed.
Can AwrelCONNECT integrate with a practice management or other system?
Yes. APIs are available to connect AwrelCONNECT with third-party applications.
What other features does AwrelCONNECT offer?
Free basic registration, unlimited guest connections, third-party API integration, SOC 2 and GDPR compliance, and AI-assisted conversation options for triage, referrals, and lab orders.
What group functions are available?
SMS marketing, voice and AI options, and support for organizations operating at global scale.
Where can I find training materials?
Quick-start guides and manuals are available at awrel.com. Email [email protected] or call 855-522-9735 to schedule training.
Still have questions?
We're happy to help
Email [email protected] or call 855-522-9735 to talk to our team or schedule training.