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Internal communication stays organized
Laboratory employees communicate individually or in groups through AwrelCONNECT. Messages, files, updates, and decisions stay connected to the appropriate case, account, or workflow.
Dental Laboratory
One platform for the internal team and every referring dentist.
Internal team inside. Referring dentists outside. AwrelCONNECT gives the lab a single organized collaboration environment connecting its own staff with every practice it serves.
Internal team inside, referring dentists outside
One organized environment, two audiences.
The lab uses AwrelCONNECT for communication within the laboratory, and gives every referring dental office a Secure Guest Connection for case communication, file sharing, questions, and updates.
The result is one organized collaboration environment connecting the people working inside the lab with the practices they serve.
The Challenge
Coordinating work inside the lab, and communication outside it.
A dental laboratory has to coordinate work between technicians, customer-service staff, managers, delivery teams, and other internal departments — while also communicating with referring dentists and their staff about cases, prescriptions, images, files, schedules, questions, changes, and delivery expectations.
Without a shared collaboration platform, that communication can become scattered across:
- Email and text messages.
- Phone calls and voicemail.
- Paper notes and printed prescriptions.
- File-sharing links.
- Different staff members and departments.
- Separate systems that don't maintain a shared communication history.
When information is scattered, employees spend valuable time searching for answers, repeating questions, and determining what needs to happen next.
The AwrelCONNECT Solution
One secure platform for the team inside, and every practice outside.
The lab uses AwrelCONNECT as a secure communication and collaboration platform for both its internal team and referring practices.
Inside the laboratory, team members use AwrelCONNECT to exchange messages, share files, organize group communication, and coordinate work.
Outside the laboratory, each referring dental office receives a Secure Guest Connection — a direct line to the lab for sending cases, sharing information, asking questions, and following work as it progresses.
Referring offices connect through a secure browser-based invitation, with no login required on their end.
How It Works
From internal coordination to case-ready collaboration.
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Every referring practice receives a secure connection
Each dental office has its own Guest Connection with the lab, able to communicate without receiving access to the lab's internal systems, conversations, or unrelated customer information.
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Practices send case information
Referring offices use their Guest Connection to send case details and instructions, share prescriptions, photographs, scans, and documents, submit custom forms, and ask questions.
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The lab responds through the same workspace
Staff can answer questions, request clarification, share files, provide updates, and communicate changes without moving the conversation to email, text, or voicemail.
The case history remains available
Messages, files, forms, questions, and updates remain organized with the relationship and the case, creating a complete, searchable communication history.
The Result
One platform for communicating internally and collaborating externally.
With AwrelCONNECT, the lab can:
- Improve communication between employees and departments.
- Give every referring office a consistent point of contact.
- Reduce scattered emails, texts, calls, and file-sharing links.
- Resolve missing information and case questions more efficiently.
- Keep case communication and files together.
- Give authorized participants better visibility into work and next steps.
- Maintain a complete communication history for each referring relationship.
- Strengthen service without replacing the laboratory's existing management system.
Internal Team Connected. Referring Practices Connected.
AwrelCONNECT connects the entire service relationship — from communication inside the laboratory to collaboration with every dental office it serves.
Dental Laboratory Case Study
One secure platform. One organized workflow. A direct connection with every referring practice.
See how AwrelCONNECT can bring the same organization to your lab and its referring network.