AwrelConnect Enterprise Terms (Master Services Agreement - MSA) 

1. Agreement Overview

This Master Services Agreement (“Agreement”) is entered into between Awrel, LLC (“Awrel”) and the customer entity executing an Order Form (“Customer”). This Agreement governs Customer’s access to and use of AwrelConnect (the “Services”).

This Agreement becomes effective upon execution of an Order Form or initial use of the Services (“Effective Date”).

2. Services Description

AwrelConnect is a secure communication, workflow coordination, and AI-assisted content platform designed for regulated environments including healthcare.

Services include:

  • Secure messaging and file sharingWorkflow coordination tools
  • AI Co-Pilot Content Library

3. License and Access

Awrel grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Services for internal business purposes.

Customer may authorize employees and contractors (“Authorized Users”).

Customer is responsible for all Authorized User activity.

4. Intended Use and Restrictions

The Services are intended for non-emergency, non-critical communication.

The Services are NOT:

  • A medical device
  • A clinical decision support system
  • A replacement for EHR systems
  • Intended for emergency communications

5. AI and Medical Disclaimer

Awrel does not provide medical advice.

AI-generated content is provided for informational purposes only and may be inaccurate. Customer is solely responsible for validating all outputs.

6. Customer Responsibilities

Customer shall:

  • Ensure compliance with applicable laws (including HIPAA where applicable)
  • Maintain security of devices and credentials
  • Use Services in accordance with this Agreement

Customer is responsible for all Content uploaded or transmitted.

7. Data Ownership and Use

Customer retains all rights to its data (“Customer Data”).

Customer grants Awrel a limited license to process Customer Data solely to provide the Services. 

8. Security and Compliance

Awrel maintains administrative, technical, and physical safeguards consistent with industry standards.

Awrel will act as a Business Associate only where a separate Business Associate Agreement (BAA) is executed.

Shared Responsibility Model

  • Awrel: platform security and infrastructure
  • Customer: user access control, endpoint security, internal workflows

9. Admin Controls

Customer may designate administrators (“Admins”) who are responsible for:

  • Managing user access and permissions
  • Configuring organizational settings
  • Monitoring usage

Customer acknowledges that Admin actions may affect all users and data within the account.

10. Service Level Agreement (SLA)

Availability

Awrel targets 99.5% monthly uptime, excluding:

  • Scheduled maintenance
  • Force majeure events
  • Customer-caused disruptions

Support

  • Standard support: business hours response
  • Priority support: available under enterprise plans

Maintenance

Awrel may perform scheduled maintenance with reasonable notice where practicable.

11. Data Retention and Deletion

Data is stored in the United States.

Upon termination:

  • Customer Data may be retained for a limited period (e.g., 30–90 days)
  • After which it may be permanently deleted

Awrel does not guarantee backup recovery after deletion.

12. Audit and Compliance

Awrel may provide reasonable documentation regarding its security practices upon request.

Customer agrees to:

  • Maintain internal compliance controls
  • Cooperate with audits required by law or regulation

Formal security audits or assessments of Awrel systems require prior written agreement.

13. Acceptable Use

Customer shall not:

  • Use Services unlawfully
  • Upload harmful or infringing content
  • Attempt unauthorized access
  • Use automated scraping tools

Awrel may suspend accounts for violations.

14. Third-Party Services

The Services may integrate with third-party services. Awrel is not responsible for third-party systems or content.

15. Term and Termination

Term

This Agreement remains in effect during the subscription term.

Termination

Awrel may:

  • Suspend immediately for security risks or violations
  • Terminate with reasonable notice for convenience

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” AWREL DISCLAIMS ALL WARRANTIES.

17. Limitation of Liability

Awrel’s total liability shall not exceed $100 USD.

Awrel shall not be liable for indirect or consequential damages.

18. Intellectual Property

All rights in the Services remain with Awrel.

19. Indemnification

Customer agrees to indemnify Awrel against claims arising from:

  • Customer Data
  • Misuse of Services
  • Violation of this Agreement

20. Governing Law

Massachusetts law governs this Agreement.

21. Entire Agreement

This Agreement, together with any Order Forms and BAAs, constitutes the entire agreement.

22. Contact

Awrel, LLC

Boston, Massachusetts
www.awrel.com